Customer Reviews

Gentlemen,

Thanks for the mechanical proposal for my home at 395 Calle Escada, SRB. I'm leaning toward doing nothing at the moment since I just put $300+ into the heat pump and it's still working. A positive sign for now.

Meanwhile, I'll do my mandatory research and get a couple more estimates and get back with you if I decide to replace my system.

I would like to say I was very impressed with your company's fast response to my heat pump problems over the weekend. Zach, Josh, and Frank were all polite, answered all my questions and addressed all my concerns. Their knowledge, professionalism, and dress were outstanding. Very good representatives for your company.

If I have any more problems, I'll call JEFCO first.

Regards, Craig Hoffman

507 ACSS/GFLD Program Analyst to AFSOC/A5RT

william.hoffman.ctr@hurlburt.af.mil

Jeff,

Thank you for sending Ed to replace a part and work on my air conditioner. He worked a long time and was very professional. I felt real bad that I didn't pay labor charges, but really appreciate your waving that for me. Give my best to Connie. God Bless you,

Donna

We chose JefCo after getting 4 estimates. Frank was not the cheapest of all, but certainly seemed to know more than the rest. We liked the Amana product with the 10 year warranty on parts and labor. They were the only ones to offer a warranty of that length. Everyone was polite, punctual, and efficient. We also liked to use someone local that had been in the business for a long time. We are very pleased with the service and the product.

Karl and Gloria Meade Destin

I just wanted to take a few minutes to thank Frank and the team at Jefco. Our AC unit was on it's last "legs" and Frank came by to help. He assisted in keeping the old unit running for a couple of more days so we would not go without heat and gave us some options for a replacement units. We decided on a energy saving unit which was all installed in one day. They had to add additional duct work, another air flow vent and did an amazing job. My husband, a state trooper was out of town while all of this was happening and I felt safe with Frank and his team to keep myself and son heated through out the night. They did not leave until the entire unit was complete and running. They did an amazing job and appreciated their patience with working so late to get it all done. Frank even came by the next day to make sure the new system was working great and to make sure I didn't have any questions regarding the new control panel. He followed up again a few days later with my husband to make sure everything was to our families needs. I appreciate all of their efforts and would recommend Jefco and the team to anyone who might need any AC related. Thanks for all you did!

Regards,

Anne Marie, Eric and Austin Diaz
NIceville, FL

Dear Jeff,

I just wanted to say "Thank You"!. You are by far the kindest, most professional, and most efficient company I have ever had the pleasure of dealing with. You did a fantastic job and I will recommend you in the future to anyone in need of a A/C company.

Again, thanks so much!!

Sincerely

Catherine Duff

February 15th, 2010

Letter of Appreciation / Recommendation

To: Frank

Like I told you, I've been in both residential and commercial construction for more than 15 years and I have worked with and known many contractors. To be honest, there are a sadly low number about whose professionalism or end results I would take time to crow. I can honestly say that this is not the case with Jefco Air Conditioning and Heating, Inc,; as a company, or you as an individual. You folks are an exceptional bunch.

From my very first phone call to you, seeking upgrade of my old and inefficient heat pump system. I knew that I was dealing with a highly knowledgeable, straight-forward, and professional individual. After I outlined my needs to you, I was impressed that you willingly explained the replacement options available to me in great detail, doing all you could to make my decision-making easier. I never felt like I was being "sold" anything but did feel that you were sincerely trying to help me make the best decision possible. I appreciated that you quickly gave me a cost of replacement for the system...one which I was surprised to find significantly lower than the other two competitor bids I received, even though it was for comparable equipment. It was great that you were able to schedule the work quickly and around my schedule. Even though the anticipated day was rained out, that you and your installers all showed up the next day (Saturday) and worked all day in the wet and cold to ensure that the new system was up and running spoke volumes for your company. So did the fact that you kept me informed of your progress throughout the process. The professionalism of your installers shined through in the detail and quality of their work. I was given a great deal of comfort when, once the equipment was installed, they walked through the important details of operation, ongoing maintenance, service and warranty. I was impressed that, when your guys left, they left my home so clean you would have never known they had been there.

The end cost was exactly what was agreed to, but the service was far and above that which I expected. Guess that sometimes you get more than you pay for! Thanks, again, for your hard work. My sincerest appreciation goes to you and your guys....any time you need a recommendation, make sure that you call on me.

Regards,

Tom Betts | Howard Group e-mail: tom@howardgrp.com Tel: 850 974-5390

Development Manager

February 2010

You get what you pay for. Sometimes you get more. I just did.

I chose JefCo for several reasons. When you set up site visits with a handful of competing companies to help you through the decision process you learn a little about your old system and the new one or ones that could replace it. You also have the opportunity stand face to face with the person responsible for the upcoming project.

In a nut shell, the total time I spent with 4 other companies preparing quotes still didn't equal the time I spent with Frank Viola. I hadn't planned on it, but I'm glad it worked out that way. I really learned what the job was going to in tale. I really learned what options I had and the benefits of each one. I actually had a great fundamental understanding of what was about to occur. Frank and his team thoroughly went through the entire system inside and outside the house. This included crawling under my house. Now I was in a position to make an educated choice about a system that I will spend years with. This happened before I spent a penny.

Once I made the commitment to JefCo the process started immediately. I was kept up to date with the order and installation schedule. EVERYONE was on time and completely professional (Frank, Brandon, Adrian, Jeff). There were some unexpected changes in the task that were handled promptly and efficiently. Each member was committed to making sure I was going to be satisfied with the end product.

JefCo did what they promised and more. I spent good money on a excellent product, installed and maintained by a great group of people.

Sincerely,

Gary Magee, Destin, Fl