Customer Reviews

We would like to sincerely thank you and your staff (both Frank and the service tech) for the great service. Both Sheila & I have a service business ourselves and know that real service can only be measured when there is a problem after the sale. We purchased a new system from your company in 2009 at our vacation home in Sandestin. Just recently, we were down in our vacation home and the air conditioner quit working. Your company responded quickly and professionally and just plain took good care of us (saved our vacation too). Your company comes highly recommended by us and we’ve already passed your name onto another friend of ours that was experiencing problems while we were down there.

Mark & Sheila, Sandestin, Florida (by way of Kansas)

Hello Frank and Jeff,

I am very pleased with my new heat pumps. This is my third home with heat pumps and I can truly say that this is the first winter that I have been warm! I have had high end units from competitors "T" and "C" in the past and believe the new Broans' that you installed are superior. I am pleased with the installation. I think Adrian and Jonathon did a great job. I have to admit that I was impressed that they installed both units in one day and at the end of the day they were working perfectly. I believe that the Broan units are better looking than any of the other brands. The quality and workmanship of the units are superior to the competition and I believe as you do that they will hold up better in our coastal environment than the other brands.

Thanks again for your service.

Regards,

Guy Tadlock

Destin, FL

October 26, 2010

Jefco AC

To Whom It May Concern,

I want to pass along my thanks for the excellent service provided to us during our recent visit to Destin. On the last day of our long-weekend vacation, hosting two other couples at our home, our air conditioning unit stopped working and what had been a fun-filled weekend became a very hot experience. We were fortunate enough to get in touch with Jefco and within a short time Frank was at our house diagnosing the situation and providing a short-term fix that allowed us to be comfortable throughout the rest of our stay. We had known for some time that replacing the unit was imminent and Frank was fantastic to work with over the phone as we researched different options and costs. When I returned to Destin two weeks later, Frank and his team were at our house as scheduled to install the new unit. This process was incredibly smooth and we have enjoyed a cool, comfortable home every since.

As a person who is in customer service for a living, I am always very attuned to the quality of the service that I receive. I can honestly say that the level of service that Frank provided us from our initial contact, through all the long-distance phone calls and until the installation was complete was as good as any service that I have ever experienced.. His friendly, caring demeanor made us feel at ease throughout the process and he consistently followed through on every promise and met every deadline. He called to check on the house the day after the installation to make certain that the unit was performing as expected and went beyond our expectations in every way. This guy has the people business down to a science. Thanks again Frank, we can not wait to eat breakfast at the restaurant on our next visit!

Finally, we did quite a bit of research before deciding on a company from which to purchase our new unit. We had a trusted friend in our hometown who installs and services units review several proposals and spent a great deal of time doing internet research. We are confident that the price that Jefco charged us was more than fair and that we got wonderful value to go with the excellent service. We look forward to continuing to work with Jefco in the future and will recommend this company to anyone we know who is in the market for AC services of any kind.

Sincerely,

Jo and Chris Mattingly
Louisville, Kentucky, 402912

I would equate buying a new air conditioning system to buying a new car. There are sooooooo many options and prices and it can be very confusing. Fortunately for me, I happened to call Frank from Jefco to get a quote on a new system. He was very accommodating in answering the plethora of questions I asked and I assure you I was inquisitive! He explained the good, bad and ugly of the many options and was a pleasure to work with. The system was installed quickly and Frank spent extra time fine tuning the unit so it ran most efficiently. What I first dreaded as a miserable experience turned out to be easy and pleasant thanks to Frank and his crew at Jefco!

Sheryl Murphy, Destin

This is just a letter of appreciation for the great job JefCo performed in installing a new HVAC system in my home. The new system works great and is keeping my home cooler at about half the price of my older system. Frank Viola and his team replaced the main unit in a day and had us cooling that afternoon - and this occurred during the hottest week of the summer. His team took their time to perform a quality installation, which is the key to having an HVAC system that will operate trouble-free for many years.

I had several contractors come in for quotes when my 15 year-old system began failing. I had them look at a large game room in the back of my home, because I've had trouble keeping it cool. JefCo was the only contractor to offer a solution by installing a return air vent for the room. The game room now stays at the same temperature as the rest of the house! Frank also went in the attic and discovered several duct leaks that needed repair and had the installation team fix the leaks. Only one other contractor even asked to look in the attic! While many of the other contractors appeared to just be salesmen, Frank took the time to analyze and explain the best solution for our home.

Most of the contractors offered HVAC systems that were comparably-priced. I chose JefCo based on their experience in the business and their attention to customer care. I know they will back their work and do whatever it takes to make the customer satisfied. They performed the work quickly, but did not rush just to finish the job - they spent several hours tuning and monitoring the system during installation to ensure optimal performance. I highly recommend JefCo for any heating/cooling need.

Sincerely,

Ken Ponder, Fort Walton Beach

Gentlemen,

Thanks for the mechanical proposal for my home at 395 Calle Escada, SRB. I'm leaning toward doing nothing at the moment since I just put $300+ into the heat pump and it's still working. A positive sign for now.

Meanwhile, I'll do my mandatory research and get a couple more estimates and get back with you if I decide to replace my system.

I would like to say I was very impressed with your company's fast response to my heat pump problems over the weekend. Zach, Josh, and Frank were all polite, answered all my questions and addressed all my concerns. Their knowledge, professionalism, and dress were outstanding. Very good representatives for your company.

If I have any more problems, I'll call JEFCO first.

Regards, Craig Hoffman

507 ACSS/GFLD Program Analyst to AFSOC/A5RT

william.hoffman.ctr@hurlburt.af.mil

Jeff,

Thank you for sending Ed to replace a part and work on my air conditioner. He worked a long time and was very professional. I felt real bad that I didn't pay labor charges, but really appreciate your waving that for me. Give my best to Connie. God Bless you,

Donna

We chose JefCo after getting 4 estimates. Frank was not the cheapest of all, but certainly seemed to know more than the rest. We liked the Amana product with the 10 year warranty on parts and labor. They were the only ones to offer a warranty of that length. Everyone was polite, punctual, and efficient. We also liked to use someone local that had been in the business for a long time. We are very pleased with the service and the product.

Karl and Gloria Meade Destin

I just wanted to take a few minutes to thank Frank and the team at Jefco. Our AC unit was on it's last "legs" and Frank came by to help. He assisted in keeping the old unit running for a couple of more days so we would not go without heat and gave us some options for a replacement units. We decided on a energy saving unit which was all installed in one day. They had to add additional duct work, another air flow vent and did an amazing job. My husband, a state trooper was out of town while all of this was happening and I felt safe with Frank and his team to keep myself and son heated through out the night. They did not leave until the entire unit was complete and running. They did an amazing job and appreciated their patience with working so late to get it all done. Frank even came by the next day to make sure the new system was working great and to make sure I didn't have any questions regarding the new control panel. He followed up again a few days later with my husband to make sure everything was to our families needs. I appreciate all of their efforts and would recommend Jefco and the team to anyone who might need any AC related. Thanks for all you did!

Regards,

Anne Marie, Eric and Austin Diaz
NIceville, FL

Dear Jeff,